The Sofa Bed Shop Ltd Terms & Conditions

By purchasing via this website you agree to be bound by the terms and conditions as laid out below.

These terms and conditions apply to online transactions only and do not apply to any purchases made in The Sofa Bed Shop. These terms and conditions do not affect your statutory rights as a consumer.

 

Privacy Policy:

We do not store credit card details nor do we store customer details with any third parties.

 

Definitions:

1) “Buyer” means the person who agrees to buy the goods from The Sofa Bed Shop Ltd.

2) “Goods” means all products listed on the order form.

3) “Seller” means The Sofa Bed Shop Ltd.

4) Consumer shall bear the meaning ascribed in section 12 Unfair Contract Terms Act 1977.

5) “Delivery” means delivery of the goods to the delivery address specified in the order.

 

Limitations of Liability:

1) The Sofa Bed Shop Ltd shall not be liable for any direct or consequential losses, costs or expenses incurred or any consequential compensation arising out of the performance / non performance of this contract.

2) Our total liability in regard to the performance of this contract shall be limited to the value of the goods.

3) English law shall govern all contracts.

4) A confirmation of your order will be sent automatically by e-mail. Please note that this e-mail is an acknowledgement and not acceptance of your order.

5) Once payment has been authorised and we have determined the availability of stock we will arrange for the delivery of goods to you. Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a second e-mail which contains the details of how your goods will be delivered to you.

6) The Sofa Bed Shop Ltd. retains the right to refuse any order that is subject to any error on its website and will in these circumstances reimburse the buyer in full.

7) The Sofa Bed Shop Ltd. retains the right to investigate any order placed on its websites that it suspects to be fraudulent, any such order will not be delivered until it is proven that the order is bona fide.

 

Risk and Ownership:

1) The goods shall be at the buyer’s risk once delivery has taken place. The buyer must take all reasonable care of the goods. Should the goods be returned to the seller having been damaged while in the buyer’s care, the cost of such damage will be recovered from the buyer.

2) Ownership of the goods will only pass when cleared funds have been received from the buyer, regardless of whether delivery has taken place.

 

Description of Goods:

1) The description of the goods will be as specified within the confirmation e-mail and it is the buyer’s responsibility to check that the goods specified are as the buyer intended to order.

2) All sizes given are approximate and the buyer should satisfy themselves that the goods will fit into the delivery address.

 

Payment:

1) Full payment is required at the time the order is placed and The Sofa Bed Shop will collect payment from debit/credit card details as supplied by the buyer.

2) All prices and charges on this site are in U.K pounds and include V.A.T at the current rate.

 

Delivery:

1) Delivery will normally take place within the timescales estimated on the order acknowledgement however this is only an estimate and time shall not be the essence of any order.

2) Where the goods cannot be delivered on the day arranged due to the fault of the buyer, The Sofa Bed Shop Ltd. Retains the right to charge for “re-delivery” to cover costs incurred.

3) Goods will be taken to the room of choice at the driver’s discretion if access is clear.

4) Most goods may require some sort of assembly and it is the buyer’s responsibility to assemble the goods.

5) Delivery will only be made to the delivery address specified on the original order.

6) Delivery will be deemed to have taken place when the goods have been delivered to the agreed address.

 

Guarantees:

1) All goods are guaranteed against faulty materials and workmanship for a minimum period of twelve months from the date of delivery.

 

Faulty Goods:

1) Complaints relating to faulty goods should be notified in writing within 7 days of the fault becoming apparent and should be addressed to Customer Services Department, The Sofa Bed Shop, Oxford House, Lower Oxford Street, Hartlepool, TS25 1PT.

2) Refunds on goods already delivered will take place as soon as possible following the collection, return and inspection of such goods and in any case will not exceed a period of 30 days following that collection/return.

3) In the rare event that goods develop a fault The Sofa Bed Shop Ltd.reserve the right to have the goods repaired or replaced at the companies discretion, and any delivery costs associated with the exchange of faulty goods will be met by The Sofa Bed Shop Ltd.

 

Refunds & Cancellations

Refunds:

  1. Refunds on goods cancelled prior to delivery will be made as soon as possible following written notice of cancellation and in any case will not exceed a period of 30 days following that written notice. All refunds will be made onto the same card used to make the original purchase.
  2. Refunds on goods already delivered will take place as soon as possible following the collection, return and inspection of such goods and in any case will not exceed a period of 30 days following that collection/return.

Cancellations:

  1. The buyer may cancel the goods at any time within seven working days following delivery of goods. All other cancellations will only be accepted at the sole discretion of The Sofa Bed Shop Ltd.
  2. There is a collection fee for The Sofa Bed Shop Ltd. or their agents to collect the goods. The fee will be no less than the standard Sofa Bed Shop delivery charge attributed to that particular area of the U.K. Alternatively the Buyer may return the goods (at the Buyers cost) and unused, to The Sofa Bed Shop, Oxford House, Lower Oxford St., Hartlepool, TS25 1PT.
  3. The goods must be unused, made available for collection and be in the original packaging and in the original condition at the time requested by The Sofa Bed Shop Ltd. (this request not to exceed 14 days from the cancellation date).
  4. Following collection or return, should goods be found to be damaged (not in their original condition), and the damage is not the result of our actions or negligence, The Sofa Bed Shop Ltd. will deduct a reasonable amount from the refund to cover such damage.
  5. No refund shall be made until the goods have been collected/returned and inspection made as to their condition.

Refunds and cancellations on goods made to customer’s specifications will only be at the sole discretion of The Sofa Bed Shop Ltd. Once work has commenced on such products refunds on payments made will not normally be issued.